Terms of Service

1. Acceptance of Terms

By accessing or using Tempo (the "Service"), operated by Tempo HQ ("we," "our," or "us") at https://tempohq.dev, you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and "you" and "your" refer to that organization and its authorized users.

If you do not agree to these Terms, you must not access or use the Service. We may update these Terms at any time. When we make material changes, we will provide notice by posting the updated Terms and updating the "Last updated" date, and where appropriate by emailing you. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

2. Description of Service

Tempo is a B2B operations and sales management platform that helps teams manage software implementations, customer success workflows, and sales processes. The Service includes:

• Implementation and delivery tracking: tasks, change requests, timelines, budgets, and stakeholder management
• Customer success tooling: health scoring, NPS surveys, escalation tracking, success plans, and renewal management
• Sales pipeline management: deal tracking, contact management, email sequences, campaigns, meeting notes, and Mutual Action Plans
• AI-powered features branded as "Scout": daily briefings, risk scoring, meeting enrichment, RFP answer generation, and organizational insights
• Client portals for external stakeholder access
• Integrations with Google Workspace (Gmail, Calendar), Slack, Jira, Confluence, HubSpot, Dialpad, Notion, and meeting recording tools

3. Account Registration and Access

To use the Service, you must sign in using a Google account. We do not support password-based accounts. By signing in, you authorize Tempo to access your Google profile information (name, email address, profile picture) and, if you explicitly grant it, your Gmail and Google Calendar data as described in our Privacy Policy.

You agree to:

• Provide accurate account information
• Maintain the security of your Google account credentials — your Google account security directly affects your Tempo access
• Notify us promptly at support@tempohq.dev if you become aware of any unauthorized access to your account
• Accept responsibility for all activity that occurs under your account or on behalf of your organization

Access to the Service is by invitation — users join an organization after being invited by an organization owner or administrator. We reserve the right to restrict or revoke access at our discretion.

4. Organizations and Teams

The Service is organized around "organizations" — workspaces containing your team's data. The person who creates an organization is its owner. Organization owners and administrators can invite members, assign roles, manage integrations, and configure the workspace.

You acknowledge that data you create within an organization (implementations, deals, contacts, meeting notes, and similar) is organization-level data, visible to other members according to their role. If you leave an organization, the organization retains ownership of that data.

Organization owners are responsible for their team's compliance with these Terms, including the Acceptable Use Policy in Section 5, and for all activity that occurs within their organization's workspace.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations, including data protection, privacy, and anti-spam laws
• Use the email sequence and campaign features to send unsolicited bulk email (spam) or to contact individuals without a lawful basis under applicable law (including the US CAN-SPAM Act, Canada's CASL, and EU GDPR)
• Attempt to gain unauthorized access to the Service, its underlying systems, databases, or accounts belonging to other users
• Probe, scan, or test the vulnerability of the Service or any related system or network without our express written authorization
• Interfere with or disrupt the integrity, security, or performance of the Service, including through denial-of-service attacks, malicious code, or excessive automated requests
• Scrape, crawl, or systematically extract data from the Service without our prior written permission
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service or any component thereof
• Upload, transmit, or store content that is unlawful, defamatory, harmful, fraudulent, or infringes any third-party intellectual property or privacy rights
• Use the Service to store or process special categories of personal data (as defined by GDPR Article 9, including health, biometric, or religious data) or other highly sensitive data without first contacting us to discuss appropriate safeguards
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Resell, sublicense, white-label, or redistribute the Service or access to it without our prior written consent

We reserve the right to investigate suspected violations and to suspend or terminate accounts in violation of these rules, with or without notice. We may also report violations to appropriate law enforcement authorities.

6. Third-Party Integrations

The Service enables connection to third-party platforms including Google Workspace (Gmail and Google Calendar), Slack, Jira, Confluence, HubSpot, Dialpad, Notion, and meeting recording tools. By connecting these services, you:

• Authorize Tempo to access, read, and in some cases write data to those services using the permissions you grant at connection time
• Represent that you are authorized to grant Tempo access to that data, including any data about third parties (such as email contacts or calendar attendees) that may be accessed as part of the integration
• Acknowledge that your use of third-party services is governed by their own terms and privacy policies, which you remain responsible for complying with
• Understand that Tempo HQ is not responsible for the availability, accuracy, functionality, security, or terms of third-party services

You may disconnect integrations at any time in your settings. Disconnecting stops future data sync but does not automatically delete data that has already been synced to your Tempo workspace.

7. Email and Outbound Communication Features

Tempo provides email sequence, campaign, and outbound communication features that send emails on your behalf via our email provider (Resend) or your connected Gmail account. When you use these features, you are the sender of record, and all applicable laws regarding commercial email apply to you.

You are solely responsible for:

• Ensuring you have a lawful basis to contact each recipient under applicable law, including the US CAN-SPAM Act, Canada's CASL, and EU/UK GDPR where applicable
• Honoring unsubscribe and opt-out requests promptly and not re-enrolling contacts who have opted out
• The accuracy and legality of email content, including subject lines, sender identification, and unsubscribe mechanisms
• Not using the email features to send spam, phishing attempts, malware, or content that impersonates any person or organization

We track engagement (opens, clicks, replies, bounces) for emails sent through Resend and provide this data to you in the platform. This tracking uses standard techniques (tracking pixels and link rewriting).

We reserve the right to suspend or terminate email sending privileges if we detect high bounce rates, spam complaints, violations of anti-spam law, or other misuse.

8. Scout and AI-Generated Content

Tempo uses artificial intelligence (powered by Anthropic's Claude and OpenAI) to generate summaries, briefings, insights, recommendations, risk scores, buyer personas, and RFP answers. These features are collectively branded as "Scout."

You acknowledge and agree that:

• AI-generated content is provided for informational and productivity purposes only. It may be incomplete, inaccurate, biased, or outdated. You are solely responsible for reviewing, verifying, and exercising independent judgment before acting on any AI-generated content.
• AI-generated content is not legal, financial, medical, or other professional advice of any kind and should not be relied upon as such.
• Data from your account (including implementation details, task lists, meeting transcripts, deal data, and company context) may be sent to Anthropic's and OpenAI's APIs to generate responses, as described in our Privacy Policy.
• You retain full ownership of content you provide as input to AI features. You also own AI-generated outputs to the extent permitted by law — we do not claim any ownership rights over outputs generated for you.
• You are responsible for reviewing AI-generated outputs for accuracy before using them externally (for example, sharing AI-generated RFP responses with prospective customers or in legal documents).

9. Beta and Experimental Features

We may make features available that are designated as "beta," "early access," "experimental," or similar. These features are provided as-is, may be incomplete or contain bugs, and may be changed, suspended, or discontinued at any time without notice. Your use of beta features is at your own risk. We make no warranties and assume no liability for losses or damages arising from your reliance on beta features.

Certain Scout capabilities, including AI agent features and automated actions, may be in active development. We recommend reviewing any Scout-proposed actions before approving them.

10. Intellectual Property

The Service, including its design, code, interface, features, branding, and documentation, is owned by Tempo HQ and protected by intellectual property laws, including copyright, trademark, and trade secret laws. Nothing in these Terms grants you any right to use Tempo HQ's trademarks, logos, or branding.

You retain full ownership of all content and data you submit to the Service ("Your Content"), including implementations, tasks, contacts, notes, and uploaded files. By submitting content, you grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, process, display, and transmit Your Content solely to operate and provide the Service to you. This license ends when Your Content is deleted from the Service. We do not use Your Content to train AI models or for any purpose beyond providing the Service.

You represent and warrant that you have all necessary rights to submit Your Content and that doing so does not violate any third-party rights, applicable law, or the terms of any connected integration.

11. Feedback

If you provide us with feedback, suggestions, ideas, or recommendations about the Service ("Feedback"), you grant Tempo HQ a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, and incorporate that Feedback into the Service or other products without any obligation to compensate you. Feedback does not include Your Content.

12. Client Portals

The Service allows you to create client-facing portals and invite external parties ("Portal Users") to access them. You are solely responsible for:

• Obtaining any necessary consent from Portal Users before collecting their information (including email address and IP address, which are logged upon portal access) or inviting them to a portal
• Ensuring the content you share through portals is accurate, appropriate, and does not violate any third-party rights or confidentiality obligations
• Managing portal access, including revoking invitations and sessions when access should no longer be granted
• Complying with any applicable privacy notice requirements to Portal Users regarding the data collected about their portal access

13. Changes to the Service

We reserve the right to modify, update, suspend, or discontinue any part of the Service at any time, with or without notice. This includes adding or removing features, changing functionality, updating integrations, or discontinuing the Service entirely. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

We will endeavor to provide reasonable advance notice for significant changes that materially impact your use of the Service. Where a connected third-party service (such as Slack, Google, or Jira) changes its API or terms in a way that affects an integration, we cannot guarantee prior notice.

14. Privacy and Data Processing

Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. For organizations subject to GDPR or similar data protection laws, Tempo HQ offers a Data Processing Agreement (DPA) — email us at support@tempohq.dev to request one.

15. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, AND ACCURACY. TEMPO HQ EXPRESSLY DISCLAIMS ALL WARRANTIES. WE DO NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (B) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (C) THE SERVICE OR SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) DATA STORED IN THE SERVICE WILL NOT BE LOST, CORRUPTED, OR COMPROMISED.

AI-GENERATED CONTENT IS PROVIDED WITHOUT WARRANTY OF ANY KIND. WE DO NOT WARRANT ITS ACCURACY, COMPLETENESS, USEFULNESS, OR FITNESS FOR ANY PARTICULAR PURPOSE. INTEGRATIONS WITH THIRD-PARTY SERVICES ARE PROVIDED ON AN AS-IS BASIS; WE ARE NOT RESPONSIBLE FOR THE AVAILABILITY, ACCURACY, OR RELIABILITY OF THOSE SERVICES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. TO THE EXTENT SUCH EXCLUSIONS ARE NOT PERMITTED BY APPLICABLE LAW, SUCH WARRANTIES ARE LIMITED TO THE MINIMUM SCOPE AND SHORTEST DURATION PERMITTED BY LAW.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TEMPO HQ AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS OR REVENUE; LOSS, CORRUPTION, OR COMPROMISE OF DATA; LOSS OF GOODWILL OR BUSINESS REPUTATION; COST OF SUBSTITUTE GOODS OR SERVICES; OR BUSINESS INTERRUPTION — ARISING FROM OR RELATED TO THESE TERMS, YOUR USE OF OR INABILITY TO USE THE SERVICE, OR ANY THIRD-PARTY SERVICES, REGARDLESS OF THE CAUSE OF ACTION, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND REGARDLESS OF WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNTS YOU PAID TO TEMPO HQ FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED US DOLLARS ($100).

THE FOREGOING LIMITATIONS APPLY EVEN IF THE REMEDIES SET FORTH IN THESE TERMS ARE FOUND TO HAVE FAILED OF THEIR ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN SUCH JURISDICTIONS OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

17. Indemnification

You agree to defend, indemnify, and hold harmless Tempo HQ, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; (d) your violation of any third party's rights, including intellectual property rights or privacy rights; or (e) your use of the email or outbound communication features in violation of applicable law, including anti-spam laws.

We reserve the right to assume exclusive control of the defense of any matter subject to indemnification, at your expense. You agree not to settle any such matter without our prior written consent.

18. Termination

You may stop using the Service at any time. Organization owners may request deletion of their organization's data by emailing us at support@tempohq.dev.

We may suspend or terminate your access to the Service at any time, with or without prior notice, if we reasonably determine that you have violated these Terms, applicable law, or that your continued use poses a risk to the security or integrity of the Service or other users. We will endeavor to provide notice where feasible and not prohibited.

Upon termination for any reason: (a) your right to access and use the Service immediately ceases; (b) we may retain or delete your data in accordance with our Privacy Policy and data retention practices; (c) you remain liable for all obligations accrued prior to termination; and (d) the following sections survive termination: Sections 4 (ownership of org data), 10, 11, 15, 16, 17, 19, 20, and 21.

19. Governing Law

These Terms and any dispute arising from or related to them or the Service shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For users in the European Union or United Kingdom, nothing in these Terms limits your right to bring a claim before your local courts or to seek relief from your local data protection supervisory authority for privacy-related matters.

20. Dispute Resolution

20.1 Informal resolution

Before filing any formal legal proceeding, you agree to contact us at support@tempohq.dev and attempt in good faith to resolve the dispute informally. We will attempt to do the same. If the dispute is not resolved within 30 days of the initial notice, either party may pursue formal proceedings.

20.2 Binding arbitration

Except as set forth in Sections 20.3 and 20.4, any dispute, controversy, or claim arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved exclusively through binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures. The arbitration shall take place in New York, New York, or by videoconference if mutually agreed. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Each party shall bear its own costs unless the arbitrator determines otherwise.

20.3 Small claims exception

Either party may bring an individual claim in small claims court in the county or judicial district where you reside, provided the claim qualifies and remains in small claims court.

20.4 Injunctive relief

Either party may seek emergency injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm pending the resolution of a dispute, including to protect intellectual property rights or confidential information. Seeking such relief does not waive any right to arbitration.

20.5 Class action waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. ALL DISPUTES MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

21. General Provisions

• Entire agreement: These Terms, together with the Privacy Policy and any separate written agreement between you and Tempo HQ, constitute the entire agreement between the parties regarding the Service and supersede all prior negotiations, representations, or agreements.
• Severability: If any provision of these Terms is held invalid, illegal, or unenforceable, it will be modified to the minimum extent necessary to make it enforceable (or severed if modification is not possible), and the remaining provisions will remain in full force.
• No waiver: Our failure or delay in enforcing any right or provision of these Terms does not constitute a waiver. Any waiver must be in writing and signed by an authorized representative of Tempo HQ.
• Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind and inure to the benefit of the parties and their permitted successors and assigns.
• Force majeure: Neither party shall be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including natural disasters, acts of government, labor disputes, power outages, or failures of third-party services (including cloud providers and integration partners).
• Notices: Notices to Tempo HQ must be sent by email to support@tempohq.dev. Notices to you will be sent to the email address associated with your account. Notices are effective upon delivery. Either party may update its notice address by providing written notice to the other.
• Relationship: The parties are independent contractors. Nothing in these Terms creates any agency, partnership, joint venture, employment, or franchise relationship between the parties.

22. Contact Us

For questions about these Terms, to report a violation, or for legal notices, contact us:

Tempo HQ
Email: support@tempohq.dev
Website: https://tempohq.dev